Strengthening Families, Building Communities, Developing Minds

Employee Assistance Programme


About the Employee Assistance Programme

The Employee Assistance Programme or EAP is a structured, clearly defined work based programme designed to improve performance by providing psychological and organizational support to the management and staff of an organization. Utilizing strengths- based approaches; TCHD provides a confidential and professional framework that builds employees functioning both as a professional and as a person. A core theme of the EAP is highlighting the work/life balance whereby the need to attend to issues at both the home and the workplace requires a clear strategy on the part of the employee, while being augmented by support systems.
While individual and family services underscore the importance of the individual employee (with accompanying dependents such as family members), the organization, as an entity, is provided with a strong organizational development model through training and guidance. These two levels of the EAP work together in conjunction with the organization’s strategy and specific mission, vision and objectives.

Why Collaborate with us Through the EAP?

The issue of employee wellbeing is a central component to organizational functioning and excellence. A dysfunctional employee, department or section results in the organization losing productivity. The nature of the world economy brings with it challenges in keeping up with not just local competitors but global forces. TCHD understands the local context in which our professional relationships exist but also understands the organization’s place within the global market, the necessity of results and keeping ahead of the competition. Some of the issues that the EAP would attend to are:

  •     – Workplace Stress
  •     – Trauma (workplace, home and community)
  •     – Critical Incidence Stress Management
  •     – Transitions – Layoffs, retirement
  •     – Family and other relationship issues
  •     – Substance Abuse and Alcoholism
  •     – Grief and Loss
  •     – Bullying in the Workplace
  •     – Organisational Consultation to services
  •     – Organization and Staff Development
  •     – Performance Management System
  •     – Conflict Resolution and Mediation


Linking the Employee to the Organization

The employee forms the bedrock of an organization’s productivity; and, in essence, is directly responsibility for how well an organization performs. Thus, linking the employee to the organization is a critical function of the EAP service whereby the employee’s wellbeing is seen as being symbolic to the organization’s success.

What is the Product of the Company?

A critical mandate of the EAP service provided by the TCHD is defining the product/s of the organization in such a way that the employee is acutely aware of their relationship to the organization and the expected/required output. In creating and fostering this relationship, the company benefits from having the often elusive term ‘motivated workforce’.